New Ends, New Means, but Old Attitudes: Citizens' Views on Open Government and Government 2.0

摘要

This paper sees open government and government 2.0 as a new ends and a new means of e-government. Analyzing the Pew Research Center's national survey (2009 Government Online), it focuses on what influences citizens' attitude about open government and government 2.0. Four main findings are presented. First, using the existing e-government services does not have a significant influence on attitude for open government, but recent experience of government 2.0 contributes to positive attitude for government 2.0. Second, those who appreciate transactions with e-government significantly have positive attitude for open government and government 2.0. Third, general trust in government forms attitude for the new mode of e-government. Last, frequent Web use and broadband adoption do not affect citizen attitude for the new ends and means. Conclusively, the study reveals that despite the introduction of the new ends and means for e-government, citizens' attitude for what a government newly does would not change much.