CONSUMER PROFILE AND TIPPING HABITS. A ROMANIAN FRAMEWORK USING FUZZY METHOD

摘要

Habits related to tipping are extremely varied being dependent on various factors. A simple model shows formally that tips can improve service only if they are sensitive enough to service quality. Our paper tries to establish the sample profile and their perception regarding tipping phenomena. Thus the present study aim is to identify whether there are differences between respondents' attitude toward idea of tipping in various units, and whether these attitudes are influenced by respondent incomes, this last objective it was accomplished using Fuzzy method. A thesis could be: a higher income leads to a more positive attitude towards the idea of giving tips; another is to record the profile and the attitude to this issue of a certain sample of Romanian consumers.