An Examination of Factors Influencing Effective and Continuous Improvement of Indonesian Contractors’ Quality Management Systems

摘要

This paper presents the results of a pilot study examining the factors that impact most on the effective implementation of, and improvement to, Quality Management Systems (QMSs) amongst Indonesian construction companies. Nine critical factors were identified from an extensive literature review, and a survey was conducted of 23 respondents from three specific groups (Quality Managers, Project Managers, and Site Engineers) undertaking work in the Indonesian infrastructure construction sector. The data has been analyzed initially using simple descriptive techniques. This study reveals that different groups within the sector have different opinions of the degree of importance of each factor. However, the assessment evaluation and the incentive schemes, are the two factors that were considered very important by most of the respondents in all three groups, to support the implementation of QMSs in their companies. In terms of their assessment of measuring contractor's performance, additional QMS guidelines and information, and benchmarking, a clear majority in each group regarded the usefulness of these factors as ‘of some importance'.