SENSE-MAKING VIEW OF KNOWLEDGE MANAGEMENT: THEORETICAL DEVELOPMENT AND EMPIRICAL VALIDATION

摘要

This study addresses the understudied issue of how firms can create the sense-making view of knowledgemanagement by presenting and testing a research model. Data collected from 208 teams were used to examine theresearch model. Results indicate that cognitive empowerment has a significant impact on perspective sharing. Trust,openness, and media richness are critical determinants of cognitive empowerment. This study provides importantinsights of the role of cognition and behavior in building the sense-making view of knowledge management.