OIL FOR TOE DOT MACHINE 'How ITS is Making Georgia DOT a Leaner, More Efficient Machine'

摘要

In this economy, the words "saving money" and "working smarter" aren't just cliches, they represent an imperative challenge. Georgia DOT has proven that better resource management and better customer service can be achieved by leveraging ITS and technology. The program goes beyond the traditional ITS services and reaches outward, past 511 services, to meet other customer needs. By performing triage on all customer requests, more strategic approaches are possible. Business resources and customer service are "joined at the hip", consequently better management strategies come into focus. "Firefighting" is drastically reduced, and field resources work smarter, not harder. Customers get concise and accurate information, and DOT delivers on promises. The results: 20% reduction in fuel consumption, 20% reduction in work load, and happier customers; A well oiled machine and ITS is the oil.