Implementation of fuzzy multi criteria decision technique to identify the best location for call center

摘要

This paper mainly deals with the selection of call center by using FUZZY VIKOR and FUZZY TOPSIS. The selection of call center location is a complex multi criteria task which includes both quantitative and qualitative factors are in conflict and also may be uncertain. The objective of the call center is to select the most appropriate location among the alternatives. The article proposes a fuzzy Multiple criteria decision making (FMCDM) methods such as VIKOR (Visekriterijumsk Optimiszacija I Kompromisno Reserije) and Topsis (Technique for order preference by similarity to Ideal solution method) which represent “Closeness to the ideal” under the fuzzy environment, where the vagueness and subjectivity are handled with linguistic terms parameterized by triangular fuzzy numbers.