TOWARDS AN EMPIRICALLY DEVELOPED SCALE FOR SYSTEM TRUST: TAKE TWO

摘要

Research on human trust in automated systems has been frequently limited by the use of inappropriate and inaccurate scales of human-machine trust. An attempt is made here to validate a scale proposed by Jian, Bisantz, and Drury (2000) that measures trust and distrust in automated systems. Sixty participants completed a patient monitoring task with the aid of an imperfect signaling system. Confirmatory factor analyses were conducted using LISREL 8.0 to determine the best fitting measurement model. Chi-square difference tests indicated that the best fitting model was the 2-factor oblique model. These results suggest that when using the System Trust Scale, researchers should treat trust as a multi-dimensional construct comprising of two distinct, yet related, factors. Implications for future research and measurement development are discussed.