Stakeholder value mapping framework for supply chainimprovement when implementing IT solutions

摘要

Supply Chain Management (SCM) has raised attention in recent years. Successful SCM depends on how well anorganization performs internal and external communications. The use of information technology (IT) is considered aprerequisite for effective control of today's complex supply chains. IT facilitates the creation of value. However, thecreation of value is defined by different groups of stakeholders. Therefore, stakeholders must be integrated into thisprocess of change that uses IT as the enabler. This paper presents a unique value mapping framework that includesthe effective involvement of stakeholders when seeking higher level of supply chain performance.