Managing A Feature-Function-Stakeholder (FFS) Fit Process in An Enterprise System Implementation

摘要

More attention is required on the unique issues of Enterprise System (ES) implementations. This paper focuses on two such issues. Since ES are packaged software embedded with vendor-defined best business practices, the first issue is the fit between package features and organizational functionality. Additionally, ES affect the entire organization and multiple stakeholders throughout the firm, and as external packages, they heavily involve external parties. Hence the second issue is the management of each stakeholder and their inter-relationships. This paper advocates a combinatory study of these issues to focus on the facilitation of feature-function-stakeholder (FFS) fit and a processual view is taken to better understand the pattern of fit. This paper analyzes a case study of an ES implementation to describe a process model of the facilitation of FFS fit that involves four sets of activities. This paper concludes with theoretical and managerial contributions, and areas for future research.