THE ACTEURS PROJECT ON THE BEHAVIOUR OF TUNNEL USERS.A STUDY ON CHANGE MANAGEMENT WITHIN AN INDUSTRY.

摘要

The ACTEURS project is an applied research project on the behaviour of tunnel users. Phase 1 (called Package 1) of the study involved three Alpine motorway companies, AREA, SFTRF and ATMB, and a company specialising in cognitive science, Dedale and the CE CETU. TU. During the first phase of the project ( 2003-2005), ACTEURS examined users' behaviour both in normal driving conditions and in a crisis situation. However, the primary goal of this first phase was to inform the various parties involved with tunnel sa safety fety of the need for a drastic change in understanding tunnel users' behaviour and managing tunnel use. It is a complete paradigm shift that spurred new progress within the profession, allowing Phase 2 (Package 2) to be initiated with new motorway partner partnerss such as the EEIG-TMB, APRR and ESCOTA, as well as the Ministry of Civil Engineering.