The Service Science Exploitation and Experimental Design on a City Level Innovation: A Practice of Living Lab on Taipei City Intelligent Life Scheme

摘要

In the past ten years, the Taipei City Government has made efforts to transform itself into an e-government and to create a digital environment for businesses and citizens. Furthermore, Taipei attempts to become an intelligent and ubiquitous city via delivering public services and application services to the citizens, such as Intelligent Transportation System (ITS), Wireless Campus, M-medicine, Culture Express, and so on ??. Under the context, the development of ICTs (information and communication technologies) brings some changes in shaping service economy to a city, such as the innovation delivered from public and private sectors to the society with different collaborative networks. Thus, the new services development and commercialization becomes a key issue in the next-generation applications of the ICTs to people's daily life. This study attempts to conduct an empirical case study for the exploitation of business model and market trends of tourist system which building up upon convenient stores in Taipei. Since Intelligent Living Technology and Service (ILTS) industry are formed within the government to call for collaboration among the various departments and agencies as an industrial alliance, the construction, renovation, management or maintenance are handled in a public-private partnership (PPP) framework. In addition, the "Service, Science, Management and Engineering (SSME)" approach is used as an interdisciplinary experimental design method to demonstrate the study, design, and implementation of new service system. Finally, the discussion with multi-stakeholders and users' patterns that provides different experience to those adopted private cooperation in city development to achieve the goal of intelligent life.