UNDERSTANDING THE RELATIONSHIP BETWEEN ENTERPRISE SYSTEMSBENEFITS, BUSINESS COMPLEXITY, AND BUSINESS ALIGNMENT IN SMES

摘要

The adoption and usage of enterprise systems pose new challenges and provide new competitiveopportunities, especially for small and medium-sized enterprises (SMEs). Yet, SMEs are onlyjust beginning to embrace these new opportunities. Thus, this study attempts to test the influenceof business complexity on enterprise systems, and business alignment and the achievement ofenterprise systems benefits in SMEs.