A METHODOLOGY FOR WORK DOMAIN ANALYSIS, THE FIRST PHASEOF COGNITIVE WORK ANALYSIS

摘要

Cognitive work analysis (CWA) is gaining recognition as a promising approach for the analysis,design, and evaluation of complex, sociotechnical systems. The successful and widespread applicationof CWA, however, is limited by the lack of a well-defined methodology. This paper proposes amethodology for performing work domain analysis (WDA), the first phase of CWA, and it illustratesthis methodology with a work domain of a home – a 'system' that will be highly familiar to everyone.This research will help to: make WDA more accessible to researchers and practitioners who were notinvolved in the development of WDA or who cannot be apprenticed to experts in WDA; reduce theamount of time and effort it takes to perform WDA even for experts in the area; and facilitate theapplication of WDA to large-scale, industry projects.