Benefits of an ISO-Registered Management System in Atlantic Eastern Canada

摘要

A leading oilfield service provider operates an integrated quality and environmental management system that is International Organization for Standardization (ISO 9001 and ISO 14001) registered in the Atlantic Eastern Canada marketplace. This integrated management system offers significant benefits to any company wishing to incorporate the program. The increased operational efficiency leads to better risk assessment and safer operations. Minimizing the environmental impacts of our business not only helps the environment, but also improves our image in the community where we work. Improved customer satisfaction helps us to retain or increase our general market share, and we realize increased profitability by increasing efficiency and reducing costs. ISO 9001:2000 is an internationally recognized quality standard that is a “process approach.” ISO 14001:1996 is the internationally recognized environmental standard based on risk assessment, leading to better environmental stewardship. These standards form the basis for the quality, health, safety, and environment management system, in which an organization’s key activities are divided into their logical groups or processes. This paper explores the benefits and hurdles faced by oilfield service companies when implementing, operating, and registering a quality and environmental management system. Also discussed are the key challenges of program development, accurate process mapping, and employee buy-in and participation. The management system is maturing after 2 years and has become part of “the way we do business.” Advantages for both the service provider and the client are explored that lead to reliable customer satisfaction measures, and improved efficiency for both the service provider and the client.