Understanding and Modelling Flexibility in Administrative Processes

摘要

Aiming to provide a platform for collabration across agencies and to design appropriate IT support for the variety of administrative processes and decision making, concepts need to go beyond current approaches in business process modelling as well as workflow and record management. Drawing on these approaches, we suggest to focus on the unique tasks and activities of each actor involved and to present the relation of each individual contribution to the overall process as something tangible in order to support flexibility in the execution of administrative processes.