Computing and Engineering Distance Education Centre (CEDEC), A Systemic Approach

摘要

The paper considers the problem of capacity constraints at an educational centre. Itbegins with an economic analysis of the effect on capacity due to an increase in demandfollowed by a discussion on the limitations of such an analysis. The problem is thentackled by using Causal Loop Analysis and a System Dynamics model and a deeperunderstanding of the problem is obtained. Full use is made of the archetype 'shifting theburden'. Modelling using SD gives management a practical tool for solving problemsespecially in its treatment of delay lags.