How To Gain Competitiveness in a Mexican Small-Sized Company: A Systemic Approach

摘要

Much of the recent quality tendencies and movements have provoked that many anddifferent models and methodologies as well, emerge in order to get more marketcompetitiveness for companies. Total Quality Management (TQM) is, undoubtedly, one ofthem. However, TQM presents some adaptation problems due to Mexico’s culture. Anadequate use of methodology and its model conceptualization for small and medium-sizedindustry, seems to be the central problems to address on this culture conflict, essentially,if we consider that this kind of industry is the productive support for Mexico. The purpuseof this paper is twofold. The first, is to show how this “problematique” should beaddressed through a methodology with a systemic perspective. The second purpose, is togo beyond the utilization of this methodology, showing some results from an applicationin a small-sized company in the center region of Mexico.