This paper reports the results of three case studies aimed at exploring the use of videoconference systems in different working situations. We observed how professionals in three geographically distributed groups --- one from the academic world and two from large Swedish companies --- used different videoconference systems for work. The paper discusses the fact that groups from different working contexts, using different videoconferences systems, decided to avoid them and instead all chose telephone conferences to support their meetings. This result is interpreted as a sign of a gap between emerging technologies and implementations of genres (conventions) in design.
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