Thank you Jack.The first time I met jack,he was so angry with one of my partners he got up in the middle of our demonstration of Pumping The Colors and walked out.A colleague of mine chased him down the hall,discovered what was wrong and apologized for our mistake.Jack thought about it for a few minutes and decided to return to the seminar.At the time,I thought,"we will never see him again," but a year later he incorporated Pumping the Colors into one of the American Water Works management programs.
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