Understanding the Relationship between Business and IT Groups: A Personal Construct Theory Approach

摘要

The relationship between business and information technology (IT) groups in organizations has consistently ranked as an important concern among business and IT managers. As a result, several researchers have investigated the means of improving the business/IT relationship. They focus on behaviors of business and IT groups and attempt to develop change management programs as a vehicle for obtaining desired behaviors from business and IT groups in order to improve the 'relationship'. However research shows that such attempts have a low success rate in attaining an effective 'relationship'. This paper argues that the reason for this is that most researchers tend to focus on behaviors of people without an in-depth understanding of their cognition, which influences those behaviors. Consequently the paper proposes a cognitive approach and explores the application of Personal Construct Theory (PCT) to understand the 'relationship' and means to improve it.