Business Process Re-engineering, Information Technology and the Productivity Paradox

摘要

Business process re-engineering poses the ability to either combat the productivity paradox or contribute even farther to the paradox phenomenon. A likely cause for the productivity paradox is a failure to take full advantage of Information Technology's capacity to change the way work is done. In order to implement re-engineering successfully, new technologies that are suited for the fast changing and dynamic environment within which an organisation functions and that address the softer issues, such as the need to learn more effectively, are needed. Actual Information Technology payoffs cannot be expected until major elements of organisational and social learning are complete. If people are willing to share ideas and to participate and co-operate in groups, the process of learning new technologies and new ways of doing things will take much faster and will contribute to the demise of the productivity paradox.