EMPLOYEES' PERCEPTIONS OF THE IMPLEMENTATION OF ERP SOFTWARE

摘要

Despite advantages claimed by ERP vendors, implementation problems and controversy have been reported by manufacturing companies and academic society. The purpose of this paper is to survey the employee's perception of the implementation of ERP systems at three process-manufacturing facilities. Primary data was collected through a survey of employees who use ERP software at three process- manufacturing plants. The employees surveyed feel that they have not received adequate training on their respective ERP software. The employees also did not feel the software had improved their job efficiency and the employees were not satisfied with the software. Several suggestions for more successful ERP implementation are: 1) using a simulation training package, 2) cooperating with nearby universities, and 3) cooperating between customers and ERP vendors.