An Assessment of End User Computing Satisfaction at a Hospital

摘要

The purpose of the study is to assess the degree of EUCS (end user computing satisfaction) at European Gaza Hospital. The study explores the main domains of EUCS. A model for EUCS is proposed and a questionnaire related to the model was distributed to officials at European Gaza Hospital (EGH) in order to understand the attitudes and opinions of hospital staff related to end user computing satisfaction with a new computer system that has been implemented. Results of the study are reported based on the dimensions laid out in the end user computing model that was constructed for the study. Recommendations for future research are also discussed to better understand the issue of end user satisfaction.