External customers enhance university services

摘要

The Computing Services Center (CSC) of Wayne State University began to actively seek business from local government, health care, other educational institutions, and research facilities in 1977. The addition of external customers acted as a catalyst, affecting CSC policies and procedures, hardware and software, marketing strategy, and most importantly, attitudes toward customers and ourselves. External customers forced us to examine our service organization from a new perspective, and as a result, helped us find new ways to improve the service we provide to our own University community.