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An analysis of outage impact and availability measures for service industry information systems

机译：服务行业信息系统的中断影响和可用性措施分析

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Online information systems are now common to corporations who offer their external customers dial-in services. Implicit in this concept is the performance of the systems to acceptable levels of quality. This paper reviews current service industry practices in this field, and discusses future research directions.

机译：现在，提供外部客户拨入服务的公司普遍使用在线信息系统。这个概念的隐含含义是系统的性能达到可接受的质量水平。本文回顾了该领域当前的服务行业实践，并讨论了未来的研究方向。

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《》|1997年|P.764-767|共4页
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Moynihan; G.P.; Batson; R.G.;
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中图分类无线电电子学、电信技术;
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An analysis of outage impact and availability measures for service industry information systems

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