Applying the Method of Reflections through an Event Log for Evidence-based Process Innovation

摘要

Flexibility and adaptability have been praised and empirically validated as critical for an organization's performance. They are associated with the number of different behaviors that the organization exhibits, as well as with their level of sophistication, which in turn implies the number and the quality of the available knowledge and capabilities in place. In this work, we propose the creation of a bipartite network, involving organizations and behaviors, through an event log, to capture the prospects of both organizations and behaviors for process innovation. By using the Method of Reflections, we claim that the structure of that network can expose a set of sophistication metrics, that eventually suggest i) the potential of behaviors for better organizational performance; ii) the most reachable innovation paths; iii) an "order of significance" over the behaviors considering their improvement contribution power. We show the practical potential of our approach through a Proof of Concept based on a real dataset.