Management communication styles: Conceptualization and scale development

摘要

The aim of this study was to develop and validate a construct that can measure different management communication styles (MCS) in the Malaysian context. Through an extensive literature review, four dimensions of management communication styles are identified. These dimensions form the component factors of management communication styles. Three sequential stages of scale development namely: (item generation, scale development, and scale evaluation) were undertaken to achieve this purpose. A survey questionnaire was administered to 101 executives working directly under Human Resource Managers in the state-owned organizations, known as Government Link Companies (GLCs). A factor analysis was initially conducted on 20 items to explore the structure underlying the set of questions designed. The results of exploratory factor analysis confirmed that the measurement scale used in this study satisfactorily met the standards of validity and reliability analyses. Exploratory factor analysis confirmed four dimensions namely, Tell, Sell, Consult, and Join, as the dimensions that measure Management Communication Styles construct.