E-Commerce Practices in the Public Administration: A Spanish Case

摘要

The Spanish National Tax Agency (SNTA) has been a good initial example for web applications in Spain. This paper tries to describe how the Spanish National Tax Agency (SNTA) is using web technologies to improve transactions with all citizens and collaborators. Through Internet, citizens and firms can develop lots of their main operations with the SNTA by benefiting themselves of better time responses and comfort.