STRATEGIC APPROACHES TO KM: AN EMPIRICAL STUDY CONDUCTED IN THE US GOVERNMENT AND NONPROFIT SECTORS

摘要

The adoption of Knowledge Management (KM) programs and systems in the US government and nonprofit sectors is rapidly growing. The purpose of this study was to assess how knowledge workers obtain, share, and/or use the knowledge that they need to perform their work (knowledge flow). We found a certain agreement on a typology defining two main strategies for knowledge flows: codification versus personalization. A total of 341 knowledge workers from the U.S. government and nonprofit sectors were surveyed in order to assess what KM strategy they employed (at the organizational level as well as their work unit level) for managing knowledge. KM practices, tools and technologies used were assessed and ranked. This paper presents the results of this empirical study.