MENTAL MODELS AS ENABLERS OF KNOWLEDGE SHARING AND DECISION-MAKING IN THE DESIGN OFCOLLABORATIVE NETWORKED ENVIRONMENTS

摘要

This article draws initial conclusions from multiple cases of knowledge sharing in the collaborative design of networked systems. The studies look at the different ways in which different project teams have created and/or used shared mental models to facilitate the collective representation, configuration or re-use of knowledge. It draws analogies with other 'interface languages 'for knowledge representation and across social, technical and organizational domains. It has implications for the role of shared mental models in knowledge sharing and decision support in the design of networked systems, where these require trade-offs between technical constraints on the one hand, and the social, organisational and professional requirements of stake-holding communities on the other.