Implications for Developing Information System on Nursing Administration: Case Study on Nurse Scheduling System

摘要

This research was focused on the nurse scheduling system as the supporting system for the nursing administration. In this research as a case study, the nurse scheduling system was developed by applying the human centered design process. The head nurses claimed that it was a higher workload for them to rearrange the imperfect roster of the first automated scheduling system than to make the roster from the beginning because the mathematical solution for the system cannot always propose the roster which has no violation. The nurse required the scheduling support system which supported her heuristic scheduling instead of the automated system. The nurse scheduling support system was developed and the other nurses were more satisfied with the system than with the conventional popular automated scheduling system. From the results of this research, the approach of the development of the supporting system for administration was discussed.