ANALYSES OF THE CONCEPT OF TRUST IN INFORMATION FUSION AND SITUATION ASSESSMENT

摘要

The ultimate goal of any new technology is to be helpful for the end user. However, the level of usefulness of this technology for the end user can be impacted by the level of trust a human operator has in the system. Maintaining trust is critical, since it is potentially harder to gain, easier to loose and even more difficult to recover when lost. Hence, it is essential to foster human trust in the system. At the same time this trust should tuned to the appropriate level, because neither mistrust nor complacency is desirable. The paper discusses various factors affecting human trust in automation identified in the current literature and presents proposed guidelines for tuning appropriate trust in new automated systems.