Ontology Design for Strategies to Metrics Mapping

摘要

With the growth of enterprise resource planning technologies and automatic data collection, businesses are flooded with data. But the wealth of data has not translated into the knowledge required to articulate strategies at the top levels of the decision hierarchy, because of the lack of connectivity between business strategies and the underlying performance data. This has deprived top-level executives of the ability to connect enterprise strategies to objectives and performance metrics in a systematic fashion. In this paper, we describe the design of an ontology that captures and connects a comprehensive set of business strategies, objectives, and performance metrics by grounding our work in design-science research. It reflects the involvement of a large multi-national manufacturing company and a high-tech provider of services. The ontology we have designed enables the development of strategy support systems for tracking the implementation and assessment of business strategies.