Critical Success Factors for ERP Implementation Based on Risk Management Theory : Empirical Validation

摘要

This paper explores the critical success factors (CSF) of enterprise resources planning (ERP) implementation based on risk management theory. Five CSF categories are proposed, namely: system risk, implementation risk, change risk, organization risk, staff risk after widely literature review. A survey is developed to collected data from ERP suppliers and firms in Xi'an to test the proposed model. The results from our survey show that ERP success significantly depends on clerk risk and implementation risk.