HUMAN FACTORS EVALUATION OF SYSTEMS THAT RECOGNISE AND RESPOND TO USER EMOTION

摘要

There is now growing interest in the development of computer systems which respond to users' emotion and affect. Our research has been exploring the use of emotion detection at the interface from the user's perspective. It has empirically tested some of the assumptions about human behaviour which underlie the use of the technology. Through controlled experiments, using the Wizard of Oz methodology to simulate emotion recognition, we have assessed the impact of the application of emotion recognition on measures of usability and user satisfaction. This paper will summarise our main findings and explain their relevance to the development of future systems that can meet the needs and expectations of real users.