Intelligent Agent Saves Lives

摘要

Designing human computer interfaces for rapid command and control decisionmakingrndisplays has unique challenges. Displays for Air Traffic Control, Military Operations,rnand Emergency Management require an interface that optimizes performance while minimizingrnerrors. In addition to performing the emergency functions, maintaining operational readiness ofrnequipment is a task where errors and time delays could cause loss of human life. Interactionrnefficiency is critical to avoid operator fatigue and minimize operator error rates that could costrnlives. In emerging emergency management systems and concepts, the user typically acts as arnmanager by exception while the majority of system activity is computer automated. While directrninteraction of the user with the system is minimal, an inaccurate action by the user can haverncatastrophic consequences. There is clearly a need for decision aiding systems to help focusrnusers on the most important information. This paper describes a case study that demonstratesrnthe use of a human engineered intelligent agent. The results of this effort suggest as much asrna 40% reduction in casualty risks while using the intelligent agent and strong positive preferencernratings by all operators who used it.