The Benefits of SaaS-Based Enterprise Systems for SMEs - A Literature Review

摘要

A new affordable generation of Software-as-a-Service based Enterprise Systems is now available for small and medium sized enterprises and makes this topic highly significant. It has been identified that those enterprises can only gain a limited amount of benefits from Enterprise Systems in contrast to large enterprises, which can take advantage of a greater benefits range. The extent to which these benefits can be realised is still unclear. The aim of this paper is therefore to identify, classify, interpret and discuss the current academic knowledge of Enterprise Systems benefits for small and medium sized enterprises. This paper clarifies the nature of such systems and presents a systematic literature review, investigating research on the benefits of Enterprise Systems and important components of it, namely Enterprise Resource Planning, Supply Chain Management, Supplier Relationship Management, and Customer Relationship Management. The result of this research offers a first framework for potential benefits of Software-as-a-Service based Enterprise Systems.