BREAKTHROUGH FOR ZERO DEFECT QUALITY MANAGEMENT AND CUSTOMER SATISFACTORY

摘要

With the implementation of Customer SatisfactoryrnEngineering, various Zero defect quality control activitiesrnhave been practiced in the sub-companies of ShanghairnAutomobile Industry (Group) Company(SAIC). This paperrnsummarized the general characteristics of most quality controlrnactivities in SAIC, proposed that breakthrough management,rncontinuous improvement and preventive control are threernmajor tasks that the company is facing, taking Error Proofingrntechnology as the core methodology to realize zero defect, andrnapply it into all the important processes as design,rnmanufacturing and service. The target to implement this is tornfoster a culture of preventive quality control throughout SAIC.rnThe implementation is not only a breakthrough in CustomerrnSatisfactory, but also an incentive to help the company tornachieve world class zero defect quality in design,rnmanufacturing and service.