Creating a system to share user experience best practices at eBay

摘要

Increasingly, organizations are looking for ways to use technology to document and share information in order to increase effectiveness and foster a sense of community [1, 3]. As one example of a "community of practice" [4, 10], the eBay User Experience & Design group recently created a knowledge management system known as the Playbook to enable the eBay design community to share design best practices and other information. This paper describes the considerations that went into creating the Playbook and how the working team enabled the rest of the eBay design community throughout the world to contribute their best practices. We also discuss how the group as a whole has benefited from this system as well as lessons learned during this process which may help other design communities outside of eBay.