How Good is my Connection? Understanding Quality of Service on the Internet

摘要

The quality of service that end-users experience over the internet will becomernincreasingly important as access to the internet improves in most areas. New andrnexisting users, ISPs and regulators will all be interested in the quality of the servicernthey are receiving, delivering or regulating on the internet. Among the questionsrnthese the stakeholders will want to investigate are:rn?What are the right measures for quality of service?rn?Are user's connections to the internet as fast as their plans suggest andrncomparable with others subscribing to the same plan?rn?Are customers located in urban or rural areas likely to experience superiorrnquality of service?rn?Are customers using particular technology – ADSL, Cable, Dial-up, Satellite orrnISDN – likely to be disadvantaged?