DEFINING PERSPECTIVES: TOP AND MP++

摘要

In this paper the author examines Linstone's Multiple Perspective methodology, which uses the TOP(Technical, Organizational and Personal) system of analysis, and employs it as a basis for formulating ageneral perspectives framework for systems analysis. This framework is then applied to a situation wherebya struggling online company is shown to have employed a perspective that led them to make incorrectpredictions about the behaviour of the system. By employing the framework, the author is able to define theperspective employed by the company, show how the predictions the company was making were connected tothe perspective employed, offer an alternative perspective, and then to use that perspective to offer alternativesolutions to their problems.