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Using Emotions in Usability

机译:在可用性中使用情绪

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摘要

Emotions are evermore present in discussions of product design and are becoming part of a usability practitioner's repertoire of evaluation criteria. Nonetheless, emotions in design are far more than simply using satisfaction and frustration as criteria, noting how pleasant or unpleasant a product is, or listing a number of emotions elicited during an evaluation. Evaluating the emotional impact of a user interaction part of a usability evaluation requires that emotions be adequately assessed and, most importantly, interpreted to identify their source. This article aims to present a method and process of Emotional Profiling to show how emotions may be utilized to aid usability professionals in further understanding tr emotional reactions to human-system interactions, thereby identifying factors that enhance or detract frc the user experience.
机译:在产品设计的讨论中始终存在情绪,这些情绪已成为可用性从业人员评估标准的一部分。尽管如此,设计中的情感远不只是简单地将满意度和挫败感作为标准,而是要注意产品的舒适程度或令人讨厌的事物,或者列出评估过程中引起的许多情感。评估可用性评估中用户交互的情感影响要求充分评估情感,最重要的是,对情感进行解释以识别其来源。本文旨在介绍一种情绪分析的方法和过程,以展示如何利用情绪来帮助可用性专业人员进一步了解对人机交互的情绪反应,从而确定增强或降低用户体验的因素。

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