Towards Personalized Assistancein Distributed Group Facilitation

摘要

With the advancement of group decision support systems (GDSS), facilitation has been regarded as one of the most importantmeans in enhancing the outcome of group decisions. Many researchers have spent great efforts in creating usefulmethodologies and techniques to better support group facilitation. However, most of the research in the current literaturedeals more with facilitation targeted at a group-level than an individual level. With the increasingly available personalizationtechniques found in e-commerce, personalized facilitation seems to be a natural direction in group system facilitationresearch to deal with the needs of individual members for the overall gain of the group. In this paper, we address the needsfor personalized facilitation in the context of the “EasyWinWin” framework in software requirements analysis by proposing aconceptual framework of personalized facilitation, developing a system architecture towards personalized facilitation andidentifying key functions for a personalized facilitation system.