A Multiple-Perspective Approach as an Inquiry System in Understanding Innovation Adoption and its Level of Use

摘要

EDI forms a complex and inter-organizational innovation, hence, using the Innovation Diffusion Theory aloneis found insufficient to study the diffusion of EDI across organizations. The Innovation Diffusion Theory isconcerned with individual perception (pro-innovation bias and individual blame) while lack in organizationaland inter-organizational perspectives of a diffusion process. The multiple perspective approach as advocatedby Mitroff and Linstone (1993) consists of assumption surfacing technique and stakeholder analysis, whichemphasize the perceptions of the participating stakeholders, is proposed to provide multiple ways of lookingat the diffusion process. The approach which is meant for a study of an organization is slightly expanded todeal with the inter-organizational feature of EDI.