Collaborative Knowledge Flow - Improving Process-Awareness and Traceability of Work Activities

摘要

Next-generation business solutions in the domain of collaborative knowledge work require the integration of process modeling, groupware, and workflow technologies. This paper aims at discussing the fundamentals required for improving process-awareness for group collaboration. Prospective process-aware collaborative tools are required to record, map and manage processes involved in knowledge work: from creating ideas to their development into profit contributors. Development activities involve distributed teams working across organizations, time, and locations. We present a case study and an implementation of a collaborative knowledge flow solution, enabling the trace-ability of collaborative work activities for team members. This leads to increased efficiency of New Product Development teams as well as to faster time-to-market of product and services.