Visions Happen: When You Make Them Actionable Using Total Quality Control 2 (TQC2)

摘要

Many organizations have banners and slogans flying about. Years ago it was "Zero Defects." Today it is "World class manufacturing with world class processes." Quality is job 1." "We are going to be # 1 by 2001." Whatever the banner or slogan, most are quite commendable. Unfortunately, most are just banners and slogans to whip up enthusiasm. But, enthusiasm is not enough. We must have a plan to make the vision happen. As Dr. Deming was found of saying, "It is enough to work hard. We must know what to do."