Simulation games for the digital transformation of business processes: Development and application of two prototypes from the automotive and online retail sector

摘要

The goal of this paper is to discuss and evaluate the approach of applying simulation games as a tool for teaching and learning business processes in the context of the digital transformation. For this purpose, we defined learning objectives and based on them, developed two separate simulation games with a different scenario for the digital transformation of business processes. While one game is based on automation in the automotive sector, the other one focuses on the digital transformation in the online retail sector. Both games were applied in class and evaluated afterwards. Thereby, this paper offers concrete examples of simulation games for teaching business processes in the context of the digital transformation and discusses characteristics and scenarios that are important in this context. Furthermore, the paper serves as basis for future research in the area of simulation games and therefore provides a novel contribution to this topic of education.