Hailing a ride with a rescue helicopter: A case study

摘要

SmartHelp is a mobile application that enables users to immediately communicate who they are, what their emergency situation is and most importantly exactly where they are. Smart Decision Support is the emergency dispatch systems that utilize the information from SmartHelp to enhance the situation awareness of emergency call takers. This research documents and analyses a case story from an emergency situation that was reported using SmartHelp as well as some usage statistics, and shows that even though the method has its merits getting the population to use it is not straight forward.