Business process transparency in Vehicle Inspection unit, Department of Transportation, Information and Communication Technology, Bontang, East Kalimantan, Indonesia

摘要

Transparency is one of concern for local government in Indonesia. A problem arise when we're talking abut business process in local government. Does the process business has made impact for transparency? This question will be answered in this paper. Through this research, one of local government will be investigated and studied to identify transparency of information. Department of Transportation, Information and Communication Technology at Bontang City, Indonesia trough Unit of Vehicle Inspection has a role to issue a license for road worthiness of a vehicle, such as truck, urban transportion, pickup, etc. There are some issues occured in this unit. The latest is about illegal levies. This probem will be identified using unstructured interview and six sigma statistics analysis.