The shift from after-sales service to design servicing competence: A study of the manufacture of sanitary ware and their integration of sustainable technologies

摘要

In the area of product manufacturing, the traditional procedure of “after-sales service” has remained isolated to post-sales product assessment. However, with the recent awareness toward a paradigm of sustainable technologies, much of the competitive query is informed by the operational information of users and its localized environmental context. The two have become a pressing insight to build knowledge for providing sustainable solutions. In order to establish a company''s competence, once product-oriented companies must now account for uncertain contextual environments and use-based information, and the integration of these factors into technological capabilities and service they provide.